Frequently Asked Questions
Find answers to common questions about AppRoots, our products, services, and how we can help you build your startup
General Questions
What is AppRoots?
AppRoots is an AI-powered IT agency and startup community that helps businesses build web and mobile applications. We provide ready-made products, custom development services, and support for startups looking to bring their digital ideas to life.
How does AppRoots work?
AppRoots operates as a comprehensive platform where you can purchase ready-made SaaS products, commission custom development projects, and join a community of entrepreneurs. Our AI-powered tools help streamline the development process and provide intelligent assistance throughout your journey.
What services do you offer?
We offer web development, mobile app development, AI-powered solutions, ready-made SaaS products, and comprehensive startup support services. You can purchase existing products or commission custom projects tailored to your needs.
Is there a community I can join?
Yes! AppRoots has an active startup community where entrepreneurs, developers, and innovators come together to share ideas, collaborate, and support each other. Join our community to network, learn, and grow your startup.
Products & Services
What types of products do you offer?
We offer three main types of products: SaaS (Software as a Service) applications, mobile apps, and custom services. All products are production-ready and can be purchased or customized based on your requirements.
Can I customize purchased products?
Yes! All our products can be customized to fit your specific needs. We offer customization services to modify features, branding, integrations, and functionality. Contact us with your requirements for a custom quote.
Do products come with support?
Yes, all products come with documentation and support. We offer various support packages including email support, priority support, and dedicated support channels. Support details are available with each product listing.
What is the pricing model?
Pricing varies by product. Some products have fixed pricing, while others use subscription models or custom pricing based on your requirements. Each product page displays its specific pricing information.
Custom Projects
How do I start a custom project?
To start a custom project, create an account, navigate to the dashboard, and click "Create New Project". Fill out the project details including requirements, timeline, and budget. Our team will review and get back to you with a proposal.
What is the development timeline?
Development timelines vary based on project complexity and scope. Simple projects may take 2-4 weeks, while complex applications can take 2-6 months. We provide detailed timelines during the project proposal phase.
How does payment work for custom projects?
Payment for custom projects is typically structured in milestones. An initial deposit is required to start, followed by payments at key milestones throughout development. Final payment is due upon project completion and delivery.
Can I track my project progress?
Yes! The dashboard provides real-time project tracking. You can view tasks, deliverables, project status, communicate with the team, and track payments all in one place.
Payments & Billing
What payment methods do you accept?
We accept multiple payment methods including credit/debit cards, bank transfers, and digital payment platforms. Payment options are displayed during checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. We never store complete credit card details on our servers.
Can I get a refund?
Refund policies vary by product type. Digital products may have different refund terms than custom development projects. Please refer to the specific product's refund policy or contact our support team for assistance.
Do you offer payment plans?
Yes, for larger projects, we offer flexible payment plans. Payment can be structured in milestones or installments. Discuss payment options with our team during project planning.
Technical Support
What technologies do you use?
We work with a wide range of modern technologies including Laravel, React, Vue.js, Flutter, Swift, Kotlin, Python, and various cloud platforms. The technology stack depends on your project requirements.
Do you provide hosting services?
We can assist with hosting setup and recommendations. While we don't provide hosting directly, we work with major cloud providers and can help you set up and configure your hosting environment.
What kind of support do you provide post-launch?
Post-launch support includes bug fixes, maintenance, updates, and technical assistance. Support packages vary and can be customized based on your needs. Monthly maintenance plans are available.
Can you integrate with third-party services?
Yes, we integrate with various third-party services including payment gateways, email services, cloud storage, APIs, and more. Discuss your integration needs during project planning.
Still have questions?
Can't find what you're looking for? Our support team is here to help!